Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to start-ups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition.
Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to start-ups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.
Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
Zendesk + WISE
“In its most basic form, customer experience is a love story between people and products. Tactically, that means building seamless, meaningful and sustainable connections across the broad range of humans who interact with our product; as well as the tools, systems and integrations that power Zendesk’s value proposition. None of which would be possible without the diverse perspectives and experiences of Zendeskers around the globe.
Armed with the slogan, “Put in the work,” our commitment to DEI is about taking concrete and sustained action in building belonging-rich environments where the mosaic of Zendeskers can find success. For us, that means building equitably, hiring diversely and leading inclusively every step of the way. We are proud to enter the next phase of our DEI journey with strong partners like WISE.”
Marcus Cooper, Director, Global Diversity Equity and Inclusion
“At Zendesk, we are proactively investing in underrepresented candidate pools through doubling down on our investments across diverse sourcing partnerships and diversity pipeline programs for early and mid-career/experienced talent.
We have also committed to a company wide OKR (Company wide objective) to increase the diversity of our applicant pool for all open jobs by 50%. Specific plans include strategically sourcing passive underrepresented talent pools, enforcing equitable interview processes backed by DEI foundational education, debiasing our job descriptions using AI based technology such as Textio, and instituting our own “Inclusion In Action” which aspires to establish a minimum of two under-represented candidates per requisition in our final slate/offer stage. We have paired all of this with actionable real time data analytics that keeps all of us accountable to hire a globally diverse talent pool.”
Elena Gomez, Chief Financial Officer
“Investing and committing to a diverse team is both the right thing to do and an important step for our own business success. At Zendesk, we recognise that diversity makes us stronger, and it’s important that we have a team in place that reflects the diversity of the communities in which we operate. Our commitment to building a diverse workforce means putting in checks and balances to ensure hiring managers are interviewing a set number of candidates from typically under-represented groups for each job opportunity. We are also committed to building an inclusive workplace, offering flexible working opportunities, Employee Communities for the support of our employees and making allyship and unconscious bias training mandatory for all managers.
Time and again, the research has shown that a diverse team is a stronger team. It’s by bringing together diverse opinions, drawn from a range of backgrounds and experiences, that we can be better for our customers and identify innovative solutions for their ongoing success.
What’s more, it’s in our values to be a positive force for change, and we are committed to playing an active role in establishing a more equitable society, starting with our own employees, teams, and plans for growth.”
Andrew Lawson, Senior Vice President, EMEA Sales