Re-engaging Churned Customers
OCtober 6 (Tuesday) @ 5:30pm Est
Han Hong is currently the Director of Customer Success at Udemy, the largest online learning destination that helps students, businesses, and governments gain the skills they need to compete in today’s economy. She is a seasoned customer success and sales professional who has exceeded company expectations in all her roles. She Han is a high-achieving leader experienced in high-growth startups in SaaS, cloud workforce, and education industries.
Eleanor is the Head of Commercial Retention and the Regional Director of Commercials in Segment, a customer data platform (CDP) that helps companies harness first-party customer data.
She previously worked at Clever Inc., wherein she was one of the founding member of Clever’s Account Management Team. She also managed the Customer Success team as the Head of Customer Success and Solutions Engineering.
5:30 – 6:10pm
– Eleanor Dorfman, Global Head of Commercial Renewals & Regional Director of Commercial Sales at Segment
– Han Hong, Director of Customer Success at Udemy
6:10 – 6:30pm