Shea Connell has over 10 years experience in sales, learning and development, and driving performance within revenue organizations. As the Senior Manager of Sales Leader Performance, Development & Strategy at FIS, Shea develops coaching frameworks that enhance leader effectiveness and overall performance, with effective communication as a key pillar to foster clarity, earn trust, and build relationships.
In this workshop, Shea shared how to refine executive presence and practical communication techniques to build credibility, trust and influence.
Here are some key takeaways:
1. Write, with presence.
Powerful vs. Passive Language. State your points confidently and assertively. Drop phrases like "I think," "I believie," "I would.."An Attitude of Gratitude. You're human and you're bound to make mistakes. Replace apologies with gratitude!Short, Sweet, and Direct. Deliver your perspectives, feedback, and needs clearly. Avoid fillers like "just" and "actually.2. Influence the room.
Open with Authority. Start with a clear point or question to grab attention. Set the stage and intention for the space.Deliver Clearly and Confidently. Slow down, avoid upspeak, and beware of filler words like "um" or "like." Use your tools such as sticky notes, draft email, or organize in the moment.Close with Purpose. Reinforce your message with confidence. Highlight key takeaways, action steps, and validate buy-in. 3. Build credibility, your way.
Make it Personal. Lead personal stories or insights, build genuine connection, and showcase empathy and humility. Lead the Way. Own what you don't know and don't be afraid to ask for what you need. Listen, Reflect, Respond. Stay present and listen intently, pause before responding, and demonstrate understanding by mirroring.
For more tips or for personal and professional development training, reach out to Shea.
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