The art of giving and receiving feedback is dependent on many variables. In many cases, these variables may be out of your control. The ability to deliver well-received feedback is a valuable skill for both leaders and their teams.
Like most skills, it can be improved. Jen Pulsifer (Axonius) and Katie Pulsifer (Katie Pulsifer Coaching) shared tactical tips for giving and receiving feedback, and answered these questions for the WISE community:
- What role does empathy play in feedback?
- How can you deliver feedback that is clear and concise?
- How do we receive and process it so we learn from it?
“Clear is kind.”
Brene Brown put it best: the most effective way to deliver feedback is to do so in the clearest way possible. To put this into practice, try writing down your feedback and revisiting it to remove the “fluff.” Do not hold onto feedback until it’s convenient. Share feedback immediately so the other person is not left wondering.
Soft on people, hard on issues.
Feedback should never be delivered in a manner that targets the person. It should focus on the action, task, or outcome. During the conversation, remember to address the issue at hand. Refer to policies, data, or results to communicate your point.
Self-worth is not defined by feedback.
Want to learn more? You can stream the full event recording here.
Thank you to all of the WISE partners for making this event possible and our panelists for sharing their time and advice.